SHIPPING AND DELIVERY
We are proud to offer FREE delivery Australia-Wide. Nothing means more to us than bringing our customers great value and fantastic customer service. Full Guaranteed Delivery - Full refund if items are not received within 60 days, or if your product is damaged in transit. Most items are received within 2- 3 weeks.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us at support@omwares.com and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time ( 60 days) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, by the original method of payment, within 14 days.
