Frequently Asked Questions

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Why are there so many discounted products?

We always like to pass on savings to our customers so if our suppliers reduce their prices, so do we!  Prices change dynamically to ensure you are getting the best deal.

How are shipping costs calculated?

We are proud to offer Free Shipping to all our Australian customers.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you ordered did not arrive within 60 days (usual delivery time is 21-42 days).
• The item you received was not as described.