SHIPPING AND DELIVERY
We are proud to offer FREE delivery Australia-Wide. Nothing means more to us than bringing our customers great value and fantastic customer service. Full Guaranteed Delivery - Full refund if items are not received within 60 days, or if your product is damaged in transit. Most items are received within 2- 3 weeks.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages.
If you have any other questions, please contact us at firstname.lastname@example.org and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time ( 60 days) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, by the original method of payment, within 14 days.